d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. THE SAME DEFENSES ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE AVAILABLE IN COURT INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. This could affect your stored data, devices programming or how you may be able to use the Phone. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. The NV has automated database connections to verify consumer eligibility for Lifeline. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. SafeLink Wireless takes the security of your personal information very seriously. SafeLink will also conduct recertification drives for each state according to its rules. II. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. Binding Agreement. 7. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. Data transmitted over Wi-Fi does not count against your data usage. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. SafeLink Services are non-refundable. Program and Income Verification Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. What is the Affordable Connectivity Program? If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: (a) any Product or Service provided to you by or manufactured by a third party; (b) any act or omission by another party; (c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a phone or Service coverage (for example, dropped, blocked, interrupted Service, etc. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. ACP is a temporary emergency federal government benefit program operated by the Federal Communications Commission. The used components comply with Product performance and reliability specifications. Unless you are using Wi-Fi, any data you access by using your SafeLink phone will count against your data balance ("Data Usage"). SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. In the event of termination for any other unauthorized usage, Customer will forfeit unused airtime and service and Customer will not be entitled to receive a refund for Customers SafeLink Product or for any unused airtime and service. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. Avoid sending any dark or blurry copies or pictures. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. The chart below provides a high-level overview of the typical recertification timeline: We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect the Carriers network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. 2. SafeLink Customers will not be required to enter into contracts. VIII. You may purchase airtime and service days to keep your service active. California-Specific Terms & Disclosures. If you have not met the required minimum period of active SafeLink service, SafeLink may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. COUNSEL FOR THE SAFELINK CUSTOMERS AND COUNSEL FOR SAFELINK SHALL EACH SELECT FIVE CASES TO PROCEED FIRST IN ARBITRATION IN A BELLWETHER PROCEEDING. Application for a SafeLink free 5G phone through National Verifier The steps to apply through the National Verifier are detailed below - Visit nv.fcc.gov/lifeline. SafeLink customers have access to 911. 688), Indian allotments, and Hawaiian Home Lands. There will be no service connection charges, activation fees, or deposit requirements. Downloadable Third Party Web Content and Apps:You may download free or purchased web content and apps from third parties that are unrelated to SafeLink. Data Services for Unlimited Plans. If a consumer is not found in an automated database, they will need to provide documentation for manual review. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. 6. P.O. More Legal, Privacy Policy SafeLink, SafeLink, TracFone and TracFone Wireless are registered trademarks of TracFone Wireless, Inc. 21. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. 3. Visit these states launchpage for information. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US. I did call Safelink again, and apparently I was de-enrolled from the EBB. Calls are billed in one-minute increments. How To Set Up Your National Verifier (NV) Account. 2022 TRACFONE. SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report- January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. National roaming capability may be discontinued or changed at any time without notice. Kentucky Customers: Customers in Kentucky will receive unlimited voice service, through support provided by the state universal service fund. How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. Lifeline service is non-transferable and limited to one per household. Airtime minutes or data units will be deducted for all time during which your SafeLink Phone is connected to, or using, the wireless system of any Carrier. Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. * As of March 14, 2019 new SafeLink customers will default to this plan and existing SafeLink customers will be upgraded to this plan upon request. e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. It will not allow you to place calls to all destinations or to all countries. Working hours: 9AM to 2AM CST However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. (2) UNLESS YOU AND SAFELINK AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. safelink national verifier 201.518.2979. who owns new reader magazine; kirkstall road, leeds. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. Data Plans for SafeLink Smartphones.SafeLink smartphone customers may purchase TracFone Data Cards which will provide a specified amount of data access. Affordable Connectivity Program (ACP). Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. The phone must not have any liquid or physical damage. Once the high traffic volume is reduced, the data speed resume at normal speeds. Events beyond our control may affect the availability and/or quality of service. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. 17. 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